
Shan Yu
Biography
Shan Yu is an Assistant Professor of Marketing at UMass Boston. She studies how marketing strategies improve decision making when markets face uncertainty and information asymmetry. Her work spans healthcare, entertainment, and high-technology markets, examining tools such as money-back guarantees, outsourcing, crowdfunding designs, and licensing contract. She combines rigorous empirical methods with field insight to produce actionable guidance for managers, consumers, and policymakers.
Area of Expertise
Healthcare Marketing, Social Media Marketing, Entertainment Marketing, and High-Technology B2B Marketing
Degrees
PhD in Marketing, University of Arizona
Master of Economics, Jinan University
Bachelor of Economics, Shandong University of Finance and Economics
Professional Publications & Contributions
- Yu, Shan, Jiaxiu He, Xin (Shane) Wang, "Causal Inference in Interorganizational Research", Handbood of Interorganizational Research (Editor: Dr. Rajdeep Grewal), Forthcoming.
- Zhang, Jurui, Shan Yu, Raymond Liu, Guang-Xin Xie, and Leon Zurawicki, "Unveiling the melodic matrix: exploring genre-and-audio dynamics in the digital music popularity using machine learning techniques", Marketing Intelligence & Planning, 2024; 42(8), 1333-1352.
- Yu, Shan, Mrinal Ghosh, and Madhu Viswanathan “Money-Back Guarantees and Service Quality: The Marketing of In Vitro Fertilization Services”. Journal of Marketing Research. 2022; 59(3):659-673.
Additional Information
Media
- NPR - Academic Minute Podcast: “Are Money-Back Guarantee Programs by IVF Clinics Marketing Gimmicks?” 07/21/2022. This podcast episode has been featured on multiple platforms, including Inside Higher Ed, AAC&U, Clear Publicist, Newswise, etc.
- News Article: “In-Vitro Fertilization Clinics Offering Money-Back Guarantees Achieve Better Outcomes with Less Aggressive Treatments”. This article has received widespread media attention, being featured on multiple platforms, including Newswise 03/23/2022, Mirage News 03/24/2022, MedicalXpress 03/23/2022, ScienceDaily 03/23/2022, EurekAlert 03/23/2022, Today UK News 03/24/2022, and Health Europa 03/24/2022, etc.
Courses Taught
- MKT 310: Data Analysis for Marketing Management
- MKT 301: Principles of Marketing